Emergency Management
This module provides clear, structured guidance for responding to a wide range of emergencies that may arise within a psychology practice. It covers situations beyond client risk identified in session, including fire, aggression, armed robbery, property damage, intoxicated clients, threats via phone, injuries, hazards, and the use of duress alarms.
Included in this module:
- Armed robbery policy and procedure
- Aggressive person policy and procedure
- Phone threat policy and procedure
- Property damage policy and procedure
- Clients attending under the influence of alcohol and other drugs policy and procedure
- Fire and fire services policy and procedure
- First aid and first aid services policy and procedure
- Safety and security policy and procedure
- Calling emergency services policy and procedure
- Sharps injury policy and procedure
- CCTV use policy and procedure
- Duress alarms policy and procedure
The module also includes forms to support emergency response and planning:
- Injury and incident form
- How to help form (for clients with medical problems to forewarn the team about what help they might need)
Policies outline the appropriate response to different levels of risk, while procedures address maintenance and readiness of emergency equipment such as fire extinguishers, first aid kits, and duress alarms. Having these processes in place ensures team members can respond safely, quickly, and effectively when incidents occur.
Emergency preparedness is often overlooked until an incident occurs, but following these policies ensures compliance with APS Private Practice Management Standards and helps safeguard both clients and team members.
